Terms of Service

Welcome to Y7 Logistics, operated by Y7 Consulting Inc. ("Y7", "we", "us"), a Massachusetts corporation with principal offices at 1007 Chestnut St, Newton, Massachusetts 02464, United States. These Terms of Service ("Terms") govern Customer's access to and use of Y7's website (y7agency.com), customer portal, Telegram bot, and related services (collectively, the "Services"). Y7 Consulting Inc. is a licensed property broker regulated by the Federal Motor Carrier Safety Administration (USDOT Number 4427359, Motor Carrier Number 1741537).

1. Acceptance of Terms

By accessing or using the Services, Customer agrees to be bound by these Terms and by Y7's Privacy Policy, which is incorporated by reference. If Customer does not agree to these Terms, Customer must not use the Services. These Terms constitute a legally binding agreement between Customer and Y7. Customer represents that Customer is at least 18 years of age and has the legal capacity to enter into this agreement.

2. Description of Services

Y7 provides vehicle transportation brokerage services. Y7 arranges for the transportation of motor vehicles by connecting Customers with licensed motor carriers in Y7's network. Y7 is a BROKER, not a motor carrier; Y7 does not operate vehicles or employ drivers. All transportation is performed by independent motor carriers. Y7 also provides supporting services including online quote requests, payment processing via third-party providers (Stripe), customer portal access, shipment tracking notifications, and customer support.

• Quote request submission via website, Telegram, or email
• Carrier sourcing and assignment
• Dispatch coordination and communication
• Shipment status notifications via email, SMS, and Telegram (where consented)
• Customer portal access with order history and payment records
• Dispute mediation between Customer and carrier

3. User Accounts and Registration

Certain features of the Services require Customer to create an account or provide identifying information. Customer agrees to:

• Provide true, accurate, current, and complete information during registration and thereafter maintain and update such information.
• Maintain the confidentiality of any password, magic link, or authentication token.
• Notify Y7 immediately of any unauthorized access to or use of Customer's account.
• Accept responsibility for all activities that occur under Customer's account, except for unauthorized use reported to Y7 in a timely manner.
• Not create an account using false information, a pseudonym, or on behalf of another person without express written authorization.

4. Service Fees and Payment

Y7 charges dispatch fees for its brokerage services as detailed in the Broker-Shipper Transportation Agreement. Standard (COD) service fee is $50.00 USD. Full Service fee is $65.00 USD plus carrier transportation cost. Payment is processed by Stripe, Inc., a third-party payment processor. Customer's payment information is handled in accordance with Stripe's privacy policy and PCI-DSS standards. Y7 does not store full credit card numbers. Cancellation and refund terms are specified in the Broker-Shipper Transportation Agreement and are incorporated by reference.

5. Acceptable Use and Prohibited Conduct

Customer agrees not to:

• Use the Services for any unlawful purpose or in violation of any federal, state, local, or international law, including but not limited to laws regulating the transportation of goods, stolen property laws, and controlled substances laws.
• Tender for transport any vehicle that Customer does not own or for which Customer does not have lawful authority to arrange transportation.
• Transport or attempt to transport via Y7's services any prohibited item, including stolen vehicles, hazardous materials (as defined in 49 CFR 172), controlled substances, firearms (except where lawfully transported and disclosed), currency in amounts requiring declaration, or any contraband.
• Submit false, misleading, or inaccurate information, including about vehicle condition, identity, or contact details.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Services, Y7's systems, other users' accounts, or any networks connected to the Services.
• Use automated means (bots, scrapers, or similar) to access the Services without Y7's express written permission.
• Reverse engineer, decompile, or attempt to extract the source code of any Y7 software or Services.
• Impersonate Y7, Y7's employees, or any other person or entity.
• Use the Services to transmit spam, unsolicited advertising, phishing attempts, malware, or any content intended to harm others.
• Submit quote requests in bad faith (without genuine intent to transport a vehicle) or in a manner that places excessive load on Y7's systems.

6. Intellectual Property Rights

All content on the Services, including text, graphics, logos, images, software, audio, video, and the compilation thereof ("Y7 Content"), is the exclusive property of Y7 Consulting Inc. or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

• (a) Limited License: Y7 grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for Customer's personal or internal business purposes related to vehicle transportation.
• (b) Restrictions: Customer shall not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Y7 Content except as strictly necessary to use the Services for their intended purpose.
• (c) Trademarks: "Y7", "Y7 Logistics", and related logos are trademarks of Y7 Consulting Inc. Customer may not use Y7's trademarks without Y7's prior written consent.
• (d) User Content: To the extent Customer submits any content to the Services (such as notes, feedback, or communications), Customer grants Y7 a worldwide, royalty-free, non-exclusive license to use such content for the purpose of providing and improving the Services.

7. Third-Party Services and Links

The Services may integrate with or link to third-party services, including but not limited to Stripe (payment processing), Microsoft 365 (email), Telegram (messaging), Central Dispatch (carrier marketplace), and QuickBooks (invoicing). Use of third-party services is governed by those services' own terms and privacy policies. Y7 is not responsible for the content, policies, or practices of third-party services. Customer's interactions with third-party services are at Customer's own risk.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, Y7 DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. Y7 DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

Y7 does not guarantee specific pickup times, delivery times, or carrier availability. Transportation timelines are estimates based on carrier information and are subject to change due to weather, traffic, mechanical issues, and other factors beyond Y7's control.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CUSTOMER.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, Y7'S TOTAL LIABILITY TO CUSTOMER FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE DISPATCH FEE PAID BY CUSTOMER FOR THE SPECIFIC SHIPMENT AT ISSUE, OR (B) ONE HUNDRED DOLLARS ($100 USD).

IN NO EVENT SHALL Y7 BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOST BUSINESS OPPORTUNITIES, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF Y7 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THESE LIMITATIONS APPLY WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY.

Nothing in these Terms shall limit Y7's liability for fraud, willful misconduct, gross negligence, or any liability that cannot be limited under applicable law (including consumer-protection law in certain jurisdictions).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO CUSTOMER.

10. Indemnification

Customer agrees to indemnify, defend, and hold harmless Y7 Consulting Inc., its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Customer's breach of these Terms or any representation or warranty herein;
• Customer's violation of any applicable law or regulation;
• Customer's tender of prohibited items for transport (stolen vehicles, contraband, hazardous materials, etc.);
• Customer's false or misleading statements to Y7 or to any carrier;
• Customer's infringement of any third party's intellectual property or other rights;
• Any dispute between Customer and a third party arising from Customer's use of the Services.

11. Termination

Y7 may suspend or terminate Customer's access to the Services at any time, with or without cause and with or without notice, including but not limited to if Y7 believes Customer has violated these Terms. Customer may stop using the Services at any time. Termination does not affect obligations accrued prior to termination, including payment obligations for shipments in progress. Sections 5 (Acceptable Use), 6 (Intellectual Property), 8 (Disclaimer), 9 (Limitation of Liability), 10 (Indemnification), 13 (Dispute Resolution), 14 (Governing Law), and 15 (Miscellaneous) survive termination.

12. Notices and Electronic Communications

Y7 Consulting Inc. Registered in the Commonwealth of Massachusetts 1007 Chestnut St, Newton, MA 02464, USA FMCSA USDOT 4427359 | MC 1741537

General: info@y7agency.com Legal: info@y7agency.com Privacy: info@y7agency.com Arbitration opt-out: info@y7agency.com Web: https://www.y7agency.com Telegram: @y7dispatch_bot

13. Dispute Resolution and Arbitration

Disputes between Customer and Y7 shall be resolved as follows:

• Informal Resolution: Before filing any formal claim, Customer and Y7 agree to attempt in good faith to resolve the dispute through direct communication for a period of at least 30 days. Contact Y7 at info@y7agency.com to initiate.
• Arbitration: If informal resolution fails, disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in Middlesex County, Massachusetts, unless the parties agree otherwise. The arbitrator's decision shall be final and binding. Each party shall bear its own costs and attorneys' fees, except as may be awarded by the arbitrator.
• Exception — Chapter 93A: Customer may pursue claims under Massachusetts General Laws Chapter 93A (the Massachusetts Consumer Protection Act) in Massachusetts state or federal court, provided Customer has first sent a Chapter 93A demand letter as required by M.G.L. c. 93A § 9(3).
• Class Action Waiver: CUSTOMER AND Y7 AGREE THAT DISPUTES MUST BE BROUGHT INDIVIDUALLY AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION.
• Jury Trial Waiver: CUSTOMER AND Y7 WAIVE ANY RIGHT TO A JURY TRIAL FOR DISPUTES SUBJECT TO ARBITRATION.
• Arbitration Opt-Out: Customer may opt out of the arbitration agreement (but not the class-action waiver or jury-trial waiver) by sending written notice to info@y7agency.com within 30 days of first accepting these Terms.

14. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws provisions. For any matter not subject to arbitration, Customer and Y7 submit to the exclusive jurisdiction of the state and federal courts located in Middlesex County, Massachusetts.

15. Miscellaneous

• (a) Entire Agreement: These Terms, together with the Privacy Policy and Broker-Shipper Transportation Agreement, constitute the entire agreement between Customer and Y7 regarding the Services.
• (b) Severability: If any provision is held invalid, the remaining provisions remain in effect.
• (c) No Waiver: Y7's failure to enforce any right is not a waiver of that right.
• (d) Assignment: Customer may not assign these Terms without Y7's prior written consent. Y7 may assign these Terms to any successor or affiliate.
• (e) Force Majeure: Neither party is liable for delays or failures caused by events beyond its reasonable control, including acts of God, war, terrorism, strikes, government actions, or internet outages.
• (f) Headings: Section headings are for convenience only and do not affect interpretation.
• (g) Language: These Terms are drafted in English. Translations into other languages (Polish, Ukrainian, Russian) are provided for convenience; in case of conflict, the English version controls.

16. Contact

Y7 Consulting Inc. Registered in the Commonwealth of Massachusetts FMCSA USDOT 4427359 | MC 1741537

General: info@y7agency.com Legal: info@y7agency.com Privacy: info@y7agency.com Arbitration opt-out: info@y7agency.com Web: https://www.y7agency.com Telegram: @y7dispatch_bot